Todayâ€™s businesses battle endlessly for new Clients. However, they are difficult and costly toÂ obtain, so once you have them, it is vital to keep them. In fact, Clients could be considered aÂ major asset. Considerable management attention is being focused on identifying the reasonsÂ for Client attrition, particularly the controllable ones that deal with service quality, ClientÂ loyalty and retention issues. This sessionâ€™s presenter, Lynn Thomas, an experienced expertÂ in retention, will lay out the steps you can use to cultivate a powerfully driven, Client-focused
environment that produces passionately loyal customers. Discover how to attract, retain, andÂ reclaim your most profitable Clients, the 20% who generate 80% of your revenue.
Registration is required and can be made by visiting www.nvcc.com
Ms. Thomas is the founder and President of 21st Century ManagementÂ Consulting, located in Newton, Massachusetts. Her firm specializes in customerÂ retention, which plugs the â€œleaky customer bucketâ€ and thereby increases aÂ companyâ€™s profitability.
Date: Thursday, September 8, 2011
Location:Â Gray, Gray & Gray
34 Southwest Park
Cost:Â $20.00 members; $30 non-members