RMV Customer Service: Expanded Branch Hours

As part of MassDOT’s focus on customer service, the Registry of Motor Vehicles has expanded service hours at several of its busiest branch locations.

The RMV is opening earlier in Lawrence, Worcester, Milford, Brockton and Taunton. These branches now offer license and registration service starting at 8 AM Monday through Friday. The hours for each specific location are:

Lawrence, Worcester, and Brockton – 8 AM to 5 PM Monday-Wednesday and Friday; 8 AM to 6 PM on Thursdays.  Road tests are offered from 9 AM to 5 PM.   Suspension hearings offered between 9 AM to 5 PM Monday-Wednesday and Friday, 10 AM to 5 PM on Thursdays in Brockton and Lawrence, and 9 AM to 5 PM on Thursdays in Worcester.

Milford – 8 AM to 5 PM Monday-Wednesday and Friday; 8 AM to 6 PM on Thursdays.  Road tests are offered between 9 AM and 5 PM.

Taunton-8:00 AM to 5:00 PM Monday-Friday.  Road tests are offered from 9 AM to 5 PM.

The Springfield Branch will offer expanded hours beginning in August, with expanded hours to be introduced in Boston and Watertown in the coming months.

The expanded hours provide an earlier service option to customers, and will reduce wait times throughout the course of the day.  While some transactions must be done by visiting a branch, MassDOT RMV reminds customers that most services are available at RMV’s busiest branch- online.

For a complete list of service hours at all RMV locations, as well as a complete list of all the transactions that can be done online, please visit the RMV website at www.mass.gov/rmv.

On the Transportation blog at: http://transportation.blog.state.ma.us/blog/2011/07/rmv-customer-service-expanded-branch-hours.html

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